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9 reasons your practice needs a policy & procedure manual

At a minimum, all allied health practices employing staff should have a Policies & Procedures Manual, however, every practice can benefit from this business tool - you don't have to be a large public or private company.

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Are you privacy fit in your allied health practice?

Sometimes, when we are caught up in the day to day running of our practice, we can forget to ensure we have followed the right legislative and ethical procedures – not for not wanting to but just out of pure busy-ness. Don’t be one of those statistics – a practice owner too busy to get things in order. One of the essential things to get organised is how you go about privacy in your practice.

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Creating systems: where to start

Systems are a great way to bring consistency to your service and ensure over time the service runs the way you want it to. Systems can be made up of steps, checklists or procedures on how tasks are completed in your practice. They can be as simple as a checklist to follow when booking in a client, to a set of guidelines ensuring everyone aligns with the values of the practice.

If you don't have any systems in place, now is a great time to start. There is no need to feel overwhelmed....here are four steps to get you started.

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Do you need to test and tag?

In any workplace, there are cords, power points, power boards, and appliances.  They are a necessity to run our office or practice rooms.  Have you thought much about the condition of your electrical equipment?  I hadn’t really until I had a test and tag assessment completed a few years ago and was notified my power boards were faulty.  I had no idea this was the case – seemed fine to me when I bought them at the local retail outlet.  Have you had your electrical equipment tested?  Do you need to?

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Fraud in your practice

Yesterday, Yvette and I attended the annual Women in Business Spring breakfast here in Wagga Wagga and I was a little shocked at a statistic shared by the guest speaker, the Honorable Michael McCormack, Minister for Small Business. In his address on small business across Australia, he stated that 15% of employees will steal from their workplace – either money, or products; 15% never will, and the remaining 70% might. They are higher fraud statistics than I ever thought.

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How to conduct a privacy audit in your practice

There are several ways to conduct a privacy audit in your practice. When we are looking to ensure we are compliant with the privacy law, we can look at reviewing what we are currently doing in our practices. 

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How to keep your practice ticking when you are not there

The holiday period is a great time to consider if you have the right systems in check at your workplace.  If you are having leaves or your key staff members are on leave, ask yourself if the practice can run just as efficiently without you there.  Systems mean that we can develop consistency in our practices, but they also add value and are a great starting point for training new staff.  Not exactly sure what a system is?

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Important Privacy Update for allied health private practitioners (Part 1)

Did you know that there has been an amendment to the Privacy Act that will affect you as an allied health private practitioner? The Notifiable Data Breaches scheme comes into effect on the 22 February. And today, we want to help you understand what it means for you and your practice.

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Planning your Policies & Procedures Manual

A policy and procedure manual are really important component of having a successful practice. There are so many benefits going forward if you have a well-constructed manual that guides the expectations of your team’s performance. If you haven’t developed one, have a half-finished manual, or have an old one that might be out of date, here are some tips to get you back in the game.

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Recording systems in your allied health business (the easy way)

We all know it can be time-consuming to start documenting the steps on how to do things in your practice. It is super easy to put those things off and think you will come back to them at another more convenient time. Does that more convenient time come around much? Not in my week! The thing is, however, having documented guidelines on how to get things done around your workplace is actually really important. Why?

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Why you should review complaints with curiosity

Have you ever had that heart-sinking moment when you receive a complaint about your practice? You hear the words and you just panic and wonder 'how did this occur?', 'where did things go wrong?'. Complaints about your practice or service can arise for many reasons, and while we obviously don’t want to receive a complaint, it’s vital that we are pragmatic and understand how to accept and manage complaints.

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